Interested in setting up direct ACH/EFT payments? 

Email your company’s ACH Request Form to [email protected].

Already set up your ACH/EFT payment?

Send your monthly remittance advices to [email protected].

If your property does not use ClickPay

From the HOMEPAGE, find your property’s correct mailing address by choosing your State > Shopping Center > Payment Options tab

If your property uses ClickPay

Use this address to mail rent payments:

P.O. BOX 30412
Tampa, FL 33630

General Questions

What is ClickPay and how secure is ClickPay’s website?

How can I update or cancel my ClickPay profile? 

Tax Information/Forms

Registration

How do I register with ClickPay? 

How do I add a unit?

How do I reset my password?

How do I login to My ClickPay Profile?

Payments

How to submit a payment?

How to setup payment options?

How do I confirm my payment?

Can I make a one-time payment over the phone?

How can I send a check payment instead?

How do I setup online bill pay?

Auto Pay

How do I setup automatic payments?

Can I edit or cancel my automatic payments?

What is the difference between the “Amount” options?

Is there a fee for each auto payment every month?

Payment Issues

Why is my balance incorrect?

How do I void or cancel a recent payment?

How do I request a refund?

Why was my payment returned?

Why was my credit/debit card declined?

Why is My ClickPay Profile “Not Accepting” payments? 

ADDITIONAL QUESTIONS?

Email [email protected]